Job Description:
The E-commerce Supervisor oversees the operation and management of the company's online retail platform. This role requires strong leadership, analytical skills, and a deep understanding of e-commerce best practices. The E-commerce Supervisor collaborates with various teams to optimize website performance, drive sales, and enhance the overall customer experience.
Key Responsibilities:
Weekly Social Media and Website Analysis:
- Conduct weekly analysis of social media performance and website metrics.
- Generate reports outlining key findings and recommendations for improvement.
Boosted Ads Management:
- Monitor and evaluate the performance of boosted ads on social media platforms.
- Analyze results and adjust ad strategies to maximize ROI.
Website UI/UX Optimization:
- Stay informed about industry trends and best practices in website design and user experience.
- Collaborate with the design and development team to implement UI/UX improvements based on industry insights.
Product Data Management:
- Collect and update product data for new arrivals on the e-commerce website.
- Ensure accurate product listings, descriptions, and images to optimize the online shopping experience.
Google Analytics Review and Response:
- Review Google Analytics data to analyze website traffic, user behavior, and sales trends.
- Assist in developing strategies to improve the sales process and enhance customer experience based on data insights.
Collaboration with Third-Party Teams:
- Coordinate with third-party media buying and development teams to enhance website functionality and user experience.
- Collaborate on initiatives to improve online retail performance and results.
Customer Service Management:
- Monitor daily messages and inquiries from customers regarding products, orders, and services.
- Ensure timely and professional responses to customer inquiries, addressing any issues or concerns effectively.
- Handle customer complaints and escalations, striving to resolve issues promptly and satisfactorily.
- Implement measures to prevent recurring issues and improve overall customer satisfaction.
Team Collaboration:
- Collaborate with the customer service team to identify areas for improvement and enhance customer service processes.
- Provide training and guidance to team members to ensure alignment with e-commerce goals and objectives.
Posted on
March 11, 2024
Location
Yangon, Myanmar
Salary
Negotiable
Responsibilities
- Weekly Social Media and Website Analysis
- Boosted Ads Management
- Website UI/UX Optimization
- Product Data Management
- Google Analytics Review and Response
- Collaboration with Third-Party Teams
- Customer Service Management
- Team Collaboration
Must Have
- Proven Experience in E-Commerce
- Strong Analytical Skills
- Excellent Communication and Interpersonal Skills
- Knowledge of E-Commerce Platform
- Ability to Multi-task
Nice to have
- Bachelor's Degree
- Website Optimization Techniques
- Proficiency in data analysis tools (Google Analytics)
- Proficiency in Written English
Benefits:
- Competitive salary package with performance-based incentives.
- Opportunities for career growth and professional development.
- Employee discounts on HIGH CULTURED® products.
- Dynamic work environment with a passionate team dedicated to excellence.